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5 Critical Success Factors for Digital Transformation
For those who attended Summit 16 to get a first look at Microsoft Dynamics 365 , you heard Constellation Research Founder and Principal Analyst R. “Ray” Wang deliver a drop the mic (literally...(read...
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13 Haunting Customer Service Statistics
It’s frightening how much expectations for customer service have grown over the past few years. With more and more technology at their fingertips (and more amazing consumer experiences being...
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How Digital Transformation Is Impacting Sales, Service & Marketing
Breakthroughs in and the exponential pace of disruptive innovation are fundamentally changing the way we do business. Brands and organizations are looking to digital transformation as the key to...
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Microsoft Dynamics 365 – Now generally available
Last month we unveiled and provided a first look at Dynamics 365, showing off the capabilities our customers can expect from these intelligent business applications. Today, we are excited to announce...
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How Digital Transformation is Impacting Finance and IT
The exponential pace of disruptive innovation is fundamentally changing the way we do business. For brands and organizations, digital transformation - defined by Constellation Research as the...
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This just in, “Everything-as-a-Service”
Originally published on spiresearch.com/spiglass by: R. David Hofferberth, PE The global economy has been on a wild ride over the past couple years. Uncertainty in all regions, heightened by...
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Why Culture Comes First in Digital Transformation
According to IDC FutureScape predictions , by the end of 2017, two-thirds of the CEOs of Global 2000 companies will have digital transformation at the center of their corporate strategy. Getting...
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Hot off the press! Final keynotes announced for eXtreme!
eXtremeCRM is the one event for both established and new Dynamics CRM Partners to understand the impact of change! eXtreme has locked on the final keynote lineup and is excited to share the news....
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The Path to Dynamics 365
On November 1 , we announced the availability of Microsoft Dynamics 365, our next generation of intelligent business applications. Feedback from customers, partners, and the industry as a whole has...
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What Every CEO Should Know About Customer Service and the Customer Experience
According to Forrester Research , more than two-thirds of brands now aim to differentiate based on customer experience. Confirming this, the 2016 Dimension Data Global Contact Centre Benchmarking...
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How sales organizations use technology to drive revenue
The sales profession is going through a transformation. Social, mobile and digital media (omnichannel experiences) are enabling buyers to be significantly informed at each step of the buying journey....
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Dynamics 365, Renault Sport Formula One Discuss Digital Transformation at...
According to an MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and...
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Project-driven services have become both mandatory and a core differentiator...
SPI Research has seen a strong trend toward making virtually all work, project-based work. Companies in every industry have turned their focus toward projects. A project focus makes sense as...
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We’ve launched a new blog: Microsoft AppSource, your destination for SaaS...
For anyone interested in creating, consuming or providing services for SaaS business apps on the Microsoft Cloud platform, Microsoft AppSource is the place to go. AppSource is Microsoft’s...
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In Business, Innovation is Not Enough; You Must Execute
In business, everyone is competing to develop the next big thing. You could have a billion dollar business idea. But without the proper execution, it’s not worth a cent. According to an...
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Why Design Thinking is Good for Digital Transformation
In a new Aligning the Organization for Its Digital Focus report from MIT Sloan Management Review and Deloitte University Press, nearly half (44%) of the more than 3,700 business executives, managers...
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Ray Wang Reveals What Organizations Need to Succeed in Digital Transformation
"Digital Darwinism is unkind to those who wait." Breakthroughs in and the exponential pace of disruptive innovation are fundamentally changing the way we live, interact and do business. In...(read more)
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5 Top Challenges to Digital Transformation
If there’s one thing everyone can agree on about digital transformation, it’s that change is constant - and happening faster than ever before. We’ve seen many iconic brands upended in...(read more)
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Dynamics 365 Adaptability
Purpose-built, productive, intelligent and adaptable: these are the four core capabilities that deliver the best business outcomes for Microsoft Dynamics 365 customers today. These are also the core...
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The essential event for Microsoft Dynamics users. Summit EMEA
This is the year to disrupt the status quo, embrace change, and tackle transformation—and it all starts at Summit EMEA. This three-day experience for Dynamics users is designed to help you...
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