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6 ways to improve customer service in your field service organization
For years, businesses have believed that the power of their brand could overcome most obstacles. It’s why executives were often tasked with “protecting the brand.” In recent years,...(read more)
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3 ways to improve resource management for your projects
As you initiate any project of sufficient complexity or scope, balancing resources across both your organization and the lifecycle of the project is key. In this post, we’re going to discuss...
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How do you know when your business has outgrown QuickBooks?
As your business grows and evolves, so will your customers’ demands and expectations. Few things can impact an otherwise healthy customer relationship quite like the money side of the equation....
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Read the Forrester Report: Define New Metrics for Digital Business Success
In a recent webinar available on-demand , Forrester VP and Principal Analyst Nigel Fenwick revealed that digital predators (those organizations moving farther the fastest when it comes to digital...
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Engaging your customers in the age of social media
The speed at which we do business, and the number of channels we’re using to do it, is rapidly increasing. Your customers and employees have many choices when it comes to communicating, and...
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New Dynamics 365 capabilities to drive your business forward
Scott Guthrie - Executive Vice President, Cloud and Enterprise Group, Microsoft – announces today exciting new Dynamics 365 capabilities and invites you to join the Microsoft Business Forward...
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Two things a bank can do today to improve customer engagement
This begins a new blog series for the banking industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for Banking, centering on the...
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Manufacturing transformed: Microsoft Dynamics 365
This begins a new blog series for the manufacturing industry. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for manufacturers,...
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Imagine a digitally transformed, citizen-centered government
This begins a new blog series for the public sector. Over the next several weeks we'll be highlighting different benefits and aspects of Microsoft Dynamics 365 for governments, centering on the...
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Is your business ready to take supply chain management to the next level?
When you lack deep visibility and insight into your supply chain, you leave money on the table It turns out what you don’t know as a manufacturer can and will hurt you. For too long,...
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Citizen engagement made easy
A truly representative government requires actively engaged citizens. In today’s digitally connected world, governments need to leverage modern technology to engage citizens, make them feel...
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Stop relying on patchwork solutions to manage your production and processes
How can a manufacturer take advantage of new technology to solve the old challenges in operations? Manufacturers are always looking to squeeze efficiency out of their operations. There’s a...
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Do more with less: Empowering your employees
Developing and sustaining an engaged, productive workforce is a top priority for government organizations. Across the globe, government employees work diligently to improve the lives of their...
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Building connected customer experiences for powerful engagement with...
Customers don’t just want a product; they want a relationship with manufacturers Once upon a time, making and selling a good product was enough. Today, it takes more than a good product to...
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Better customer engagement is a must - what’s your strategy?
In our digitally connected world, we have a wealth of choices as consumers. By the time we reach a buying decision, we’ve done our research, identifying who can provide the best and fastest...
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Thinking long term: Anticipating the needs of your citizens
One of the top concerns governments have today is providing citizens with real-time connectivity, such as mobile optimized 24/7 self-service and agent assisted service. This is a critical and worthy...
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Transform your service center, transform your business
Service isn’t a cost of doing business, it’s a part of your business As a manufacturer, there is constant pressure to do something better, faster, or cheaper. But how often do you get a chance...(read...
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Empowering service agents starts with the right tools & processes
Being a customer service agent has never been easy. And even though an increasing number of us are empowered through self-service channels, the agent’s job is getting even harder. How can this...
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Better outcomes with on time, on budget projects
On top of daily operations, governments often take on large, complex initiatives to drive change in their communities. The problem is that for every $1 billion invested in the United States , $122...
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Microsoft Dynamics 365 July 2017 Update
Today at Microsoft Inspire, our largest annual partner event, we are introducing a host of new offerings designed to expand opportunity for our global partner community. As a part of this motion,...
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